We abide by the following code of ethics as adopted by our trade
organization known as the Automotive Service Association.
To our customers we promise:
To provide high-quality, competitively-priced service and
repair, employing the best available personnel and using state-of-the-industry
equipment and quality parts as available.
To offer valid written estimates, keeping the customer aware of
changes in the repair process.
To conform applicable federal, state, and local laws.
To maintain a sense of personal obligation to our customers.
To maintain methods to resolve customer complaints.
To our employees we promise:
To encourage ongoing training.
To be personally committed to a quality repair environment.
To manage our business in a professional informed manner.
To the automotive industry we promise:
To uphold the highest standards of our industry.
To attempt to correct abuses within our automotive community.
To be aware of and proactive in response to changing technology
and legislation.
To uphold the integrity of all the members of the Association.
